Quick tips to troubleshoot your network printer?

Aug 6, 2023 5:54:09 PM | IT Operations Quick tips to troubleshoot your network printer?

Not being able to print to a network printer is a common issue. Here are some technical support tips to help you troubleshoot printing issues yourself.

Here are some tips to help you troubleshoot problems with a print device:

1. Check Physical Connections: Verify that all cables (e.g., Ethernet, USB) connecting the print device to the network and power source are securely plugged in. If the printer is connected wirelessly, ensure it has a stable Wi-Fi connection.

2. Check the toner levels: This sounds like an obvious step, but if your printer is low or out of toner it will not be able to print. Many color printers will not print in black and white if the color toner is low. 

3. Check to see if there is paper or a paper jam: Check to see if there is paper in the printer or whether there is a jam in the printer. Typically, the driver will report if the device is out of printer or a paper jam exists.

3. Power Cycle the Printer: Turn off the printer, wait for a few seconds, and then turn it back on. This simple step can often resolve temporary glitches.

4. Ping the Printer: Use the ping command from a computer to check if the printer is reachable on the network. Open the Command Prompt (Windows) or Terminal (macOS/Linux) and type: `ping printer_IP_address`. If you get a reply, the printer is reachable. If not, the printer IP may have changed or you may have an IP conflict with another device.

5. Check Printer's IP Address: Ensure the printer has a valid IP address that matches your network's subnet. You can find the IP address from the printer's control panel or by printing a network configuration page. Sometimes if a DHCP server is not working it will not hand out addresses or the printer may have grabbed a new address. We recommend creating DHCP reservations.

6. Verify Subnet Mask and Gateway: Confirm that the printer's subnet mask and default gateway settings match those of other devices on the network. Incompatible settings can cause communication problems on larger more complicated networks.

7. **Printer Drivers**: Make sure the correct printer drivers are installed on your computer. Outdated or incorrect drivers can lead to connectivity issues. If you are using a print server, having an incorrect print driver can also cause an issue.

8. Update Firmware: Check if there are any firmware updates available for the printer. Outdated firmware can cause various issues, including connectivity problems.

9. Reset Network Settings: Some printers allow you to reset network settings. Having to reset the network settings on HP printers is VERY common. You can find this option in the printer's control panel or through the printer's web interface

10. Network Security Settings: If you have made a network change and your printer is relatively old, you may need to ensure that the printer's network settings comply with your network's security requirements (e.g., WPA2 password, encryption settings).

11. Contact Manufacturer Support: If you have tried all the above steps and still can't resolve the issue, contact the printer manufacturer's support for further assistance.

Remember to document the steps you've taken during troubleshooting, as it can be helpful when seeking assistance from support or colleagues. If you don't feel like doing any of these things, feel free to contact Lexcom's support team as we offer IT support services to businesses of all sizes.

Written By: Emily Janz